INUSE Seminar: Unexpected Overlap between ERPs and Social Media

Lecturer : 
Mikael Johnson
Event type: 
HIIT seminar
Doctoral dissertation
Event time: 
2014-02-24 14:00 to 16:00
Open Innovation House, 2nd floor, sofa corner, Otaniementie 19B, Espoo
Our monthly INUSE-seminar continues next Monday, 24.2.2014 14-16 in Otaniemi (more info below). The next presentation by Mikael Johnson concerns one of the significant under-researched topics of user involvement and user studies in design today: how to draw lessons from one service design case to another and compare similar or distant cases. The presentation is based on a recent paper (see below) and tackles, amongst other challenges, also the method crisis that Woolrych, Hornbæk, Frøkjær, and Cockton described so aptly in 2011. They suggested that methodological studies typically treat methods as indivisible wholes and that future studies would need to a) become more narrow (focus on method resources) and b) widen to cover practitioners' work in full. Johnson's presentation responds to this latter research agenda in elaborating on the significant contextual factors in comparing and contrasting apples and oranges, or in this case: social media and ERPs.
Welcome and please register by Thursday so that we can estimate coffee and tea. Feel free to circulate this to relevant people.
Venue: Open Innovation House, 2nd floor, Otaniementie 19b, Espoo.
This presentation is based on an article published in Information, Communication & Society by Mikael Johnson, Hajar Mozaffar, Gian Marco Campagnolo, Sampsa Hyysalo, Neil Pollock & Robin Williams. This article compares the development of, at the outset, two very different information infrastructures: a social media service and an enterprise resource planning system. Despite the differences, we found similarities in how vendors managed their service development and customer base. These similarities, particularly in user forums and user involvement routines, tell a story of complex developer-user interaction rather than seamless integration. This cross-case comparison contributes to building a framework for analysing user involvement across a broad range of cases.
Mikael Johnson, Hajar Mozaffar, Gian Marco Campagnolo, Sampsa Hyysalo, Neil Pollock & Robin Williams: The managed prosumer: evolving knowledge strategies in the design of information infrastructures. Information, Communication & Society. Published online, 25 Aug 2013.
Article available here:
Mikael Johnson, software engineer and PhD from Aalto University with a deep interest in social and cultural studies of technology. His research themes are strategic user involvement, social media, and energy use. He is currently a Postdoctoral Researcher at Helsinki Institute for Information Technology, a joint research institution of Aalto University and the University of Helsinki, Finland. His doctoral thesis focused on how social media changes user-centred design. He is member of the Digital Content Communities research group at HIIT and the cross Aalto University research group INUSE that focuses on users and innovation research.
There will be coffee and tea. The Inuse seminar is relatively informal, intended as an arena where questions can be raised and debates can be conducted. We invite everyone present to participate actively in the discussion.
Welcome, and feel free to circulate this to relevant people,
INUSE research group

Last updated on 18 Feb 2014 by Mikael Johnson - Page created on 18 Feb 2014 by Mikael Johnson