HIIT at CSCW 2014: Network Hospitality and Account Sharing

Tue, 18.02.2014

HIIT researchers Airi Lampinen and Tapio Ikkala are contributing to timely debates on the sharing economy with their new research, published this week at the internationally renowned ACM CSCW 2014 conference. The conference is held this year in Baltimore in the United States. CSCW is the largest annual research conference focusing on computer-supported cooperative work.

Lampinen's full paper, titled Account Sharing in the Context of Networked Hospitality Exchange (pdf, slides), examines account sharing in the context of networked hospitality exchange. Lampinen discusses the dynamics of account sharing based on a qualitative interview study with multi-person households who offer to host visitors via Couchsurfing.org. Findings reveal that multi-person households that engage in account sharing face several challenges, including presenting multiple people in one profile, coordinating negotiations over access to domestic space, and representing in a fair way the reputation hosts have accumulated together over time. Amidst the rising rhetoric of a ‘reputation economy’, this paper calls for engaging the inclusions, exclusions, and inequalities that reputation metrics may renew or create, especially if they fail to acknowledge people’s account sharing practices. The paper also encourages adopting a design focus beyond individuals in order to support maintaining shared accounts and interacting with others through them. The findings have implications for a variety of hospitality exchange services, other collaborative consumption systems and further online systems, such as those that facilitate online creative collaborations.

The poster, titled Defining the Price of Hospitality: Networked Hospitality Exchange via Airbnb, Lampinen co-authored with Tapio Ikkala presents ongoing research in the same domain. The study examines how money mediates and structures social exchange in a hospitality exchange service, and how social and economic factors guiding exchange get intertwined in this context. We present a qualitative study on the experiences of people who offer to rent out their homes, or parts of them, via the online peer-to-peer renting service Airbnb.
Lampinen conducted the research on account sharing while interning at Microsoft Research New England's Social Media Collective. Research for the poster on Airbnb hosts' experience of monetary networked hospitality exchange was carried out as part of the FuNeSoMo project, funded by TEKES.
Airi Lampinen defended recently her dissertation on interpersonal boundary regulation in the context of social network services. This year, she is conducting further work on the patterns of participation in the sharing economy as a visiting scholar at University of California, Berkeley.
Further information:
Airi Lampinen

Helsinki Institute for Information Technology HIIT

Tel. +1 510 646 5857

Email airi.lampinen@hiit.fi

Last updated on 18 Feb 2014 by Airi Lampinen - Page created on 18 Feb 2014 by Airi Lampinen