A survey on users' experiences of Mykanta in collaboration between Aalto University and Kela

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Senior university lecturer Sari Kujala's research group is exploring, in collaboration with Kela, users' experiences with the Mykanta online patient portal and the MyKanta mobile application.

Senior university lecturer Sari Kujala 's research group, in collaboration with Kela, is exploring users' experiences of the Mykanta online service and MyKanta mobile application. MyKanta is Finland's national patient portal, where patients can, among other things, view their electronic health records or renew prescriptions.

‘The survey is our third one studying the usability and user experiences of MyKanta in collaboration with Kela,’ says Sari Kujala. ‘This time we are also asking for experiences of proxy-access, and the survey is available in English too, so migrants will have the opportunity to share their experiences as well,’ she adds. Doctoral researcher Saija Simola is working on a thesis that combines previous MyKanta survey results with interview findings.

The survey also collects experiences from those who do not use MyKanta. The survey is open until 1st March 2026.

Read Kela's news on the subject here (link takes you to an external page).

Respond to the survey here (link takes you to an external page).

Further information: Sari Kujala

This news item was originally published on the Aalto University Website on 10.2.2026

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